Frequently asked questions
Everything you need to know about ordering, delivery, payment and our products. Can't find your answer? Call our order lines or email us.
Orders & Delivery
How do I place an order?
Fill our quick order form or call our order lines. Our team contacts you within 24 hours to confirm your order and payment option, then we dispatch your package, usually the same or next business day.
What payment options are available?
You can pay on delivery (cash or bank transfer when your order arrives) or pay by bank transfer before dispatch. We agree your preferred option when we call to confirm your order.
Is delivery discreet?
Yes. All orders ship in plain, unbranded packaging with no product names on the outside. We never contact you publicly about your order. See our shipping policy.
Where do you deliver and how long does it take?
We deliver nationwide across all 36 states and the FCT. Lagos deliveries typically arrive within 1 to 2 business days; other states usually take 2 to 5 business days depending on location.
How much is delivery?
Delivery fees depend on your location and are confirmed when we call to confirm your order, before any payment is made.
Do you offer refunds or returns?
Unopened products in original packaging can be returned within 48 hours of delivery. Call or email us to arrange a return or report a damaged item. See our Terms of Service.
Products & Safety
What is Perfecin?
Perfecin is a wellness supplement formulated to support urinary tract health, comfortable urination, and overall reproductive and intimate wellness.
What is Winna Cap?
Winna Cap is a male sexual wellness supplement formulated to support libido, firmer erections, stamina and longer-lasting sexual performance.
Are your products safe?
Our products are wellness supplements for adults and should be used as directed on the pack. If you have a medical condition or take medication, consult a healthcare professional before use. Read our medical disclaimer.
Is there an age restriction?
Yes. Our products and website are for adults aged 18 and over only. We may ask for age verification before confirming an order.
Privacy & Support
Are my details kept private?
Yes. We only use your contact and delivery details to process your order and never share them with third parties except for delivery. See our Privacy Policy.
How do I contact customer support?
Call 0706 434 3890 (Perfecin) or 0803 169 6695 (Winna Cap), or email hello@mediconnectng.online. Our team responds daily between 8:00 AM and 9:00 PM (WAT).