1. Who we are
MediConnectNG ("we", "us") operates mediconnectng.online, an intimate wellness website serving customers in Nigeria. Our address is No 1 Wera Road, Ojubode, Ikorodu, Lagos, Nigeria, and you can reach us at hello@mediconnectng.online.
2. Information we collect
- Order information: name, phone number, delivery address and order details you share with us via our order form, by phone or by email
- Communication records: messages you send us by phone or email
- Website analytics: anonymised usage data (pages visited, device type, approximate location) collected only if you accept analytics cookies
- Consent preferences: your age-verification and cookie choices, stored locally in your browser
3. How we use your information
- To process, deliver and follow up on your orders
- To answer your questions and provide customer support
- To improve our website and understand which pages are useful
- To comply with legal obligations
4. What we never do
- We never sell your personal information
- We never post about your orders publicly
- We never store payment card details, payments are made directly to our bank account or in cash on delivery
- We never contact you publicly about your purchase
5. Sharing of information
We share your name, phone number and address with logistics partners solely to deliver your order. Analytics data is processed by Google Analytics under their terms. We do not share your information for marketing purposes.
6. Cookies & analytics
Our website uses Google Analytics 4 to understand aggregate visitor behaviour, and may use Google Ads conversion tracking to measure our advertising. These tools run only if you accept in our cookie banner. You can withdraw consent at any time via the "Cookie settings" link in the footer. We honour your choice through Google Consent Mode.
7. Data retention
Order records are retained for as long as needed to fulfil orders and meet legal/tax requirements. Analytics data is retained per Google Analytics defaults (14 months for our reports).
8. Your rights
You may request access to, correction of, or deletion of your personal information at any time by contacting us at hello@mediconnectng.online. We respond to all requests within 30 days.
9. Children & minors
This website and our products are intended strictly for adults aged 18 and over. We do not knowingly collect information from anyone under 18.
10. Changes to this policy
We may update this policy from time to time. The latest version will always be available on this page, with the update date shown above.